Frequently Asked Questions (FAQ)

Florence Collection

• What is the warranty for the Florence modular closet system?
• Are the materials used in the closet system eco-friendly?
• How much weight can I put on the shelves of my closet organizer tower?
• How do I attach the closet system components to each other?
• How do I level my closet system tower?
• How do I adjust the hinges of the doors on my closet system unit?

Ordering

• Where Can I Buy Bestar Products?
• What if I’m shopping for a tax-exempt organization?
• Can I Call My Order In?
• Can promotional codes be used on sale items or can I use two or more discount codes on my purchase?
• Are finish colors accurate?
• Can I Obtain a Laminate Sample and/or Catalog?

Shipping & Receiving

• Shipping Policy
• How Long Does It Take for My Order to Be Delivered?
• Will My Order Ship at One Time?

Assembly & Trouble Shooting

• Assembly Manual Download
• Can you help me adjust my drawers?
• How are the components held together?
• What if I have assembly problems or missing or damaged parts?
• Do you have any assembly tips?
• The QR code in the instruction sheet does not work. How can I access the assembly video?

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Warranty & Returns

• Warranty
• What is covered by the warranty?
• Return Policy
• What is Your Cancellation Policy?
• Returning Your Product

Maintenance & Other

• Can the Product Be Painted a Different Color?
• How Do I Properly Clean My Laminate Work Surface?
• What Materials Are Used to Make RTA Laminate Furniture?
• Why Does My Furniture Smell or Have an Odor?
• Why Does My New Upholstered Couch Smell?
• How Do I Clean My Upholstery?