Date: 4/6/2022
Re: Bestar Wall Bed Products – All Models
Dear Valued Customer:
Bestar has become aware of a safety issue with our wall beds if installation instructions are not followed. If the wall mounting screws are not properly installed to the wall structure (wood studs, metal studs, or masonry), or if “hollow wall” anchors have been used, then the wall bed can suddenly detach from the wall and fall, resulting in serious injury or death.
To prevent this hazard, a qualified person must install the wall bed, as indicated in the instructions. A qualified person has a good understanding of the wall structure where the bed is anchored, including the positioning of the wall studs and structural components in the case of a wood or metal structure.
If the structure of the wall is not wood, metal or masonry, the service of a professional would be required for the wall anchoring. A professional is a certified construction professional, in compliance with applicable regulations in the province, state, or country where the furniture is installed.
To be safe, please answer the following questions and follow the directions provided:
- Did you use a professional or qualified person to install your wall bed?
- If No, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.
- Do you have any concerns regarding the correct installation of your wall bed?
- If Yes, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.
- Were "hollow-wall" anchors used for the wall attachment of your wall bed to the wall structure?
- If Yes, or if you do not know, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.
If any repair or assistance is required, Bestar will provide instructions and hardware appropriate to each model for proper installation to the wall structure present in your residence as well as reimbursement for the reasonable, documented costs associated with an inspection and/or installation of the wall bed of $170 - $207 for Above Top Shelf wall beds or $338 - $414 for Below Top Shelf wall beds. See attached table. To obtain reimbursement, please submit a copy of your paid invoice showing the name and contact information of the professional who provided the inspection and/or installation services along with a detailed description of the work done, to (Bestar8577@stericycle.com).
If you are unable to find a professional installer within the aforementioned range, please contact Bestar at the number below before engaging a professional installer at a higher price. If, after speaking with Bestar, you are unable to find a professional installer within the aforementioned range, you will be reimbursed for reasonable costs outside of the range associated with the inspection and installation of the wall bed if you can provide documentation to that effect.
Please contact us at 1-888-912-8458 Monday through Friday from 8AM to 5PM EST with any questions related to this letter or our products. Thank you for your attention.
Sincerely
Bestar Safety Team
| ABOVE TOP SHELF MODELS | BELOW TOP SHELF MODELS | |||
| Model # | Model Name | Model # | Model Name | |
| 25184 | Nebula Queen | 25183 | Nebula Full | |
| 26183 |
PUR Full Boutique Full |
80183 | Cielo Full | |
| 26184 |
PUR Queen Boutique Queen |
80184 | Cielo Queen | |
| 40183 |
Versatile Full Evolution Full |
42183 |
Audrea Full Evolution Full |
|
| 40184 |
Versatile Queen Evolution Queen |
42184 |
Audrea Queen Evolution Queen |
|
| 70183 | Edge Full | 85181 | Lumina Full | |
| 70184 | Edge Queen | 85182 | Lumina Queen | |
| 116183 | Orion Full | |||
| 116184 | Orion Queen | |||
| 85184 | Lumina Queen w/Desk | |||
| 85183 | Lumina Double w Desk | |||
| 41183 | Novello Double | |||
| 41184 | Novello Queen | |||
| 40180 | Versatile Double | |||
| 40181 | Versatile Double | |||
| 40182 | Versatile Queen | |||