30-Day Satisfaction Guarantee
We hope you’ll fall in love with your new furniture! However, if you aren’t fully satisfied with your product, we have you covered with our 30-day return policy for all eligible orders.
Your satisfaction means the world to us! We take full responsibility if your product was damaged in transit, has missing parts, or if we accidentally shipped the wrong item. However, we need your help to keep us informed. Please contact our customer service team within 7 days of receiving your product if you encounter any of these problems, and we’ll happily resolve the issue free of charge.
Please note that we may ask you to send us pictures of any damaged or defective parts, so we may help you more quickly and efficiently.
Returns
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products. Don’t recycle your boxes just yet! Items eligible for a return must be in their original condition and packaging.
How do you initiate a return?
It’s easy! Send an email to our customer service team’s returns division at freight@esolutionsfurniture.com. Please include your order number in the email.
Additional ways to contact the customer service team are by phone at 1-888-823-7827, by email at service@esolutionsfurniture.com, or by message through our live chat system on the website.
Proof of purchase is required for all returns. They will provide you with a return authorization number.
Ineligible Returns
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final sale items
- Items damaged through normal wear and tear
- Assembled or partially assembled products that cannot be returned to their original condition and packaging
Restricted Areas
Please note that returns initiated from a restricted service area are subject to a return fee equivalent to the original shipping fees. Rest assured, if the item arrives damaged or there are missing parts, we will take care of the return or the shipment of replacement parts at no additional cost.
Refunds
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover restocking fees.
Refunds will be issued to the original payment method within 5-7 business days following the confirmation of the item pickup.
If you placed an order to a restricted service area, the original shipping fees are non-refundable.
Price Adjustment Policy
We will offer pricing adjustment if an item purchased has gone on sale or if its price has been reduced within 7 days of the purchase. Please contact our customer service team at 1-888-823-7827 or email them at service@esolutionsfurniture.com to inquire about a price adjustment.
Cancellation Policy
Have you changed your mind? That’s OK, we’re here to help! If you would like to cancel your order, contact our customer service team as soon as possible at 1-888-823-7827 or email them at service@esolutionsfurniture.com. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team.
Missing or damaged parts?
Call our customer service at 1-888-8BESTAR and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.
You can also email us at service@esolutionsfurniture.com or simply fill out the Parts Order Form.